Health & Safety

COVID-19

We want to let you know that you have always been and will always be our top priority. We are confident things are getting better, and we thank you for standing by us to help us accomplish our mission—and we hope it will be yours too—of turning dreams into vacation memories that last a lifetime. From the beginning, we have prided ourselves on providing you with the best for an unforgettable experience and we sincerely wish to be your best choice. At the same time, one of our main priorities is the health, safety and well-being of both our guests and our team. We fully understand that you have questions about the situation, which changes with each passing day, therefore, we are committed to sharing with you clear and updated information regarding the measures we are taking so that you can make the best decision.

SITUATION MONITORING

We are in constant communication with other destinations, airlines, and other commercial allies in order to keep ahead of any changes regarding protocols and procedures. We also continuously monitor updates from the authorities and other health institutions.

ENHANCED PROTOCOLS

As a precautionary measure, we have implemented some policies and procedures beyond our rigorous health and safety protocols. Said measures comply with the recommendations issued by the Centers for Disease Control and Prevention (CDC) of the United States, the World Health Organization (WHO) and Cristal International Standards that include:

YOUR PEACE OF MIND

For us it is of the utmost importance that you are able to make informed travel decisions according to your personal circumstances and that you feel at ease. We recognize that news about the coronavirus can be disconcerting, therefore, we recommend that you consult on your own reliable sources such as US Centers for Disease Control and Prevention (www.cdc.gov), World Health Organization (www. who.int) and/or the government institutions that correspond to your country or entity, to avoid rumors and speculation.

THANK YOU!

These are challenging times, but we are at your service as always. We are here to serve you today and always will be. From one great family to another, we wish you health and well-being and thank you again for your preference